Frequently Asked Questions

Our Services

If you can’t find what you are looking for please contact us.

General Questions

Are your services the same as seeing a doctor? Do you provide medical care?

No. Sorella Wellness provides health education, consulting, and coaching—we do not offer medical diagnosis or treatment. Think of us as a complement to your core healthcare providers, giving you the holistic guidance and support you deserve.

How does Sorella fit with my current care team?

Think of Sorella as the missing piece between your doctor visits. We provide education, practical tools, and ongoing support that complement—not replace—your medical providers.

I’m over a year postpartum. Would I still benefit?

Yes. Our content and coaching support women at every stage of postpartum. We believe postpartum is forever, but if you’re further out from giving birth, you may not need your Sorella Foundations for as long, since some topics may no longer be relevant to you. Individual support sessions can be especially helpful, as they allow us to meet you exactly where you are and tailor guidance to your current needs.

What happens if I experience a loss?

We’re here for you. Sorella can connect you with grief counseling and support groups so you don’t have to navigate this season alone. If you choose, you can cancel your membership at any time and direct those resources toward your healing.

What happens if I deliver early?

You’ll continue to have access to the Sorella Foundations content and monthly support, guiding you through every phase of pregnancy and postpartum. We’ll adjust your learning path to fit your new timeline, and if you’re in a group program, we’ll be mindful of your unique experience. Individual sessions provide personalized care—and you can always add more if you’d like extra guidance. However your journey unfolds, we’re here to support and celebrate you.

What if we’re a same-sex couple?

We welcome all families. Our content is designed to support the birthing parent while also providing tools to strengthen your relationship as you step into parenthood together.

What about surrogacy or adoption?

Our focus is on supporting the mother’s well-being. For families growing through surrogacy, our resources can be helpful for the birthing mother. For adoption, our direct support may be more limited, but our postpartum tools can still benefit adoptive mothers as they adjust to the demands of early parenthood.

When will services for adolescence, perimenopause, and menopause be available?

These service lines are coming soon. Sign up for our newsletter to be the first to know when they launch. We’d also love to hear which service line you’re most interested in, please let us know by emailing hello@sorellawellness.com.

Will I still benefit if this isn’t my first baby?

Absolutely. Many moms find even more value the second, third, or fourth time around—because every experience is different, and the demands grow as your family does. Sorella helps you prioritize your own well-being so you can show up as the mother and person you want to be.

What if I’m not happy with my purchase?

We want you to feel supported. Please reach out to our team at hello@sorellawellness.com so we can help.

Course Questions

How long do I have access to the videos?

You’ll have full access for each month you maintain your subscription. We recommend using the content throughout your pregnancy and for at least 6 months postpartum.

How long does it take to watch all the videos?

Our Sorella Foundations videos are short and practical (about 2–10 minutes each). The full library can be completed in about 6 hours total, but most women revisit content throughout pregnancy and postpartum as needed. 

What’s the format of the Sorella Foundations course content?

The Sorella Foundations includes bite-sized videos paired with helpful companion PDFs, plus optional prompts and activities you can complete if you wish. Everything is designed to fit seamlessly into your busy life.

Can I download the videos?

No, videos are streaming only and protected by copyright.

Can I listen to the Sorella Foundations like a podcast?

Yes! Using the Practice Better app, you can log in and listen to your course while on the go. You might not be able to multitask in the app—but don’t worry, we actually talk about multitasking in one of the videos 😉

Is Sorella Foundations available in other languages?

Right now, we only offer English closed captions, but we’re looking to expand. We’d love to hear from you—let us know what language you need, and we’ll see if we can provide it. Please email us at hello@sorellawellness.com with your request.

I already get so much unsolicited advice—why do I need this?

Because education is power. Unlike well-meaning but biased advice, Sorella focuses on you, not just the baby—helping you thrive in pregnancy, postpartum, and beyond. 

Coaching Services

What if I need an emergency call or meeting?

We understand life happens. Urgent sessions may be available at an additional fee. Please note: Sorella does not replace emergency medical care, or medical care for that matter. Always call your doctor for urgent health concerns.

Can I add or cancel coaching after I sign up?

Yes, you can upgrade to coaching anytime, choose between individual or group sessions, and add extra sessions as needed. You can also cancel future sessions if your needs change, though we recommend a six-month minimum commitment to get the most out of the program.

What if I need to reschedule or cancel a coaching session?  

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule an individual coaching session. If less than 24 hours’ notice is given, the session will be counted as part of your package. Please note that group coaching sessions cannot be rescheduled.

What if I don’t see a time that works for my schedule?

Feel free to email us at hello@sorellawellness.com. We understand busy lifestyles and that things happen. We do our best to accommodate most requests.

Will this take a lot of time?

Group coaching is 45-minute virtual sessions every two weeks, and individual coaching is 30 minutes every two weeks. The Sorella Foundations course is self-paced and broken down by trimester and postpartum phase, so you can learn whenever it fits into your schedule.

Payment & Insurance

Do you accept insurance?

Not directly. We can provide a Superbill that you can submit to your insurance for possible reimbursement.

Can I use my HSA/FSA card?

Yes. HSA/FSA cards are accepted. 

What are ways to pay?

We can accept all major credit cards, HSA/FSA cards or Google Pay.