Privacy Policy

Sorella (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when engaging with our online health and wellness coaching services.

1. Information We Collect
We may collect the following types of information:

• Personal Information: Name, date of birth, contact information (email, phone number, address).
• Health & Wellness Information: Information you voluntarily share related to pregnancy, postpartum, health history, lifestyle habits, or wellness goals.

Payment Information: Billing details processed securely through third-party payment providers.
Technical Information: IP address, browser type, and usage data when you access our website or online platforms.

2. Use of Practice Better
Sorella uses Practice Better, a secure, HIPAA-compliant online platform, to store and manage client records. Practice Better allows us to:

• Schedule sessions and communicate with you securely.
• Store notes and information you provide during coaching sessions.
• Share resources, handouts, and follow-up materials.

Your personal information within Practice Better is encrypted and protected according to their security standards. You can learn more about their privacy and security at: https://practicebetter.io/privacy

3. Important Disclaimer
Sorella provides health and wellness coaching services only.

• We are not a medical practice and do not provide medical diagnosis, treatment, or advice.
• Our services are intended to support your wellness journey, not replace the care of a qualified healthcare provider.
• Always consult your physician or other licensed healthcare professional regarding medical questions or concerns.

4. How We Use Your Information
We use the information you provide to:

• Deliver personalized wellness coaching services.
• Communicate with you about sessions, resources, and updates.
• Improve our services, website, and educational content.
• Process payments and manage your account.
• Comply with legal and regulatory requirements.
• We will never sell or rent your personal information to third parties.

5. Sharing of Information
We may share your information only in the following circumstances:

• With service providers (such as Practice Better and payment processors) who assist us in operating our business.
• If required by law or legal process.
• With your explicit consent.

6. Data Security
We take reasonable steps to protect your information through administrative, technical, and physical safeguards. While Practice Better provides secure data storage, please note that no online system is 100% risk-free.

7. Your Rights
You have the right to:

• Access and request a copy of your personal information.
• Request corrections to your information.
• Withdraw consent for us to use your information (which may limit services we can provide).
• Request deletion of your information, subject to legal and contractual obligations.
• To exercise these rights, contact us at: hello@sorellawellness.com

8. Data Retention
We retain personal information only as long as necessary to provide our services, comply with legal requirements, or resolve disputes.

9. Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date.

10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Sorella
Email: hello@sorellawellness.com